In accordance with University policy, in response to COVID-19, the Duke University Box Office is suspending phone and in person services until further notice. Duke facilities are closed to visitors and events have been canceled through May 7.
Ticket holders will be notified of refund information via email. If we do not have an email on file, we will be calling the phone number listed in your account. Most refunds will happen automatically in the next 3 - 8 weeks depending on method of payment.
We appreciate your patience during this time and continued support. We look forward to seeing you again next year at Full Frame 2021!
A Message Regarding the 2020 Festival and COVID-19
Dear Friends of Full Frame:
Yesterday, Duke University cancelled all sponsored events through April 20, 2020, which includes this year’s Full Frame Documentary Film Festival. At this time, we are in the process of notifying filmmakers, sponsors, donors, ticket buyers, and all of our stakeholders.
We humbly ask for patience as our team works through the many details involved with canceling an event of Full Frame’s scale. Updates will be posted on our website at fullframefest.org/covid19 as more information becomes available.
We are deeply grateful for the understanding of our incredible Full Frame community, along with the continued support from Duke University. Know that we remain committed to our mission of celebrating and enhancing the documentary art form and now look ahead to next year’s festival, running April 8-11, 2021.
Our hearts go out to all of the people and communities impacted by COVID-19.
The Full Frame Team